current location: comfy chair
current mood: worried
current song: Led Zeppelin: Since I've been loving you
SO I got a new job in the long interval it's been since I've posted here. A job in a call center, It's not a hard job, in fact some of the time I quite enjoy it, the atmosphere is very laid back, and ther is lots of support for issues that are hard to figure out, and most of the work is incredibly simple.
That being said I'm worried I'm going to get fired. I spent 2 hours on the line with a customer tonight trying to arrange for him to exchange something he bought, something I could help him with, but I was talking to someone in another department. This customer had been on the phone with us trying to exchange his product for hours.... like 7 hours. So I was attempting to take "ownership" of that issue by insuring that it gets resolved. I was speaking with this other department for almost an hour, going back and forth between them and the customer. At one point this other department was not answering anything I was saying to them and when they came back I heard someone , not the person I was talking to say "Send me that employee ID".... so now I'm freaking out just slightly about whether or not they're putting some sort of complaint against me because I didn't just conference the customer in, but I wanted to be sure the person I was talking to knew about the whole issue, which was incredibly convoluted, and every time I went back to the customer he had some new information or complaint for me, which I would then have to ask the rep about. I'm so new at this and I don't know if I handled the problem entirely wrong or not. I'm just terrified I'm going to get in trouble about it, especially with the economy the way it is. I'm so lucky to have this job.
GAH. I apologize that I have nothing really interesting to say after so long away, but It's so late when I get off work that there's noone to talk to so this is me venting. Take it or leave it.